Frequently Asked Questions
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Place an Order
Before placing an order, what aspects should be confirmed with the sales manager?
You need to confirm the following with the sales manager: 1. Product Specifications and Model - Verify the specific specifications, models, and quantities of the items needed. 2. Pricing - Confirm the unit price, total price, any available discounts, and whether the price includes taxes and shipping costs. 3. Minimum Order Quantity (MOQ) - Ensure you meet the minimum order quantity requirements. 4. Payment Methods - T/T , L/C D/P etc. 5. Delivery Time - Confirm the expected production and delivery times to ensure they align with your needs and schedule. 6. Shipping Arrangements - Understand the shipping methods (such as sea freight, air freight), costs, and responsibilities, and confirm logistics arrangements. 7. Samples - Request samples if needed to check the product quality. 8. Others- And any special requirements you have for the goods or packaging.
Are you a factory or a trading company? Can you customize products?
We are a primary manufacturer of robot vacuum and vacuum cleaner accessories, offering customized services tailored to your needs. This includes custom materials, colors, design modifications, as well as bespoke packaging, labels, and logos. Upon meeting the minimum order quantity requirements, we can create molds and proceed with mass production for you.
What products do you offer, and do you have the accessories I need?
We have all the accessories for robot vacuums and vacuum cleaners, with an inventory exceeding 5000 items. You can browse our product catalog, but we actually have more items than those listed. Please feel free to directly inform us of your specific needs.
As an accessory supplier, what services can you provide for sellers on e-commerce platforms like Amazon, eBay, and Ozon?
The sales managers at techTongBo are seasoned professionals with many years of experience in the industry. They can offer expert market consultation and sales advice, and they possess a deep understanding of packaging standards and inspection requirements for e-commerce products. While providing you with high-quality products, they also assist you in formulating comprehensive procurement plans.
Logistics & Transportation
Would you schedule the shipping and tracking logistics for me ?
Yes, we can provide you with suitable logistics solutions. Before that, you need to provide details about the destination, type and quantity of goods, expected delivery time, as well as any special requirements and considerations. Of course, if you have your own freight forwarder, you can contact them to pick up the goods directly at the designated location.
I am unsure how to track the whereabouts of my shipment.
After dispatch, we will closely monitor the logistics of your shipment and promptly update you with the tracking information. You can also independently check the tracking details. Our attentive service aims to provide you with a reassuring purchasing experience.
What should I be aware of in cross-border purchasing to ensure smooth receipt of goods?
Clearly define the final trade terms with the sales manager. We support various trade terms such as EXW, FOB, CIF, and DDP. If you choose a trade term that requires self-clearance, please ensure you have sufficient customs clearance capability.
Others
What are the available methods for payment?
Support multiple payments,such as T/T.L/C/D/P,D/A,MoneyGram, Western Union,Paypal,etc..
Is it possible to obtain free samples?
We are delighted to provide samples to showcase our high-quality products. If you require any, please contact us through the chat window or leave your email address so our sales manager can get in touch with you.
Is it possible to visit your factory in China?
There is absolutely no problem; we warmly welcome sincere business partners to visit. To facilitate our reception staff in contacting you promptly, please leave your email address. We look forward to an exciting meeting with you and techTongBo.
How do you ensure product quality?
Our factory is equipped with professional quality inspectors who conduct inspections and product testing according to standardized quality control procedures. Additionally, we regularly engage third-party inspection agencies to perform product examinations and certification, providing inspection reports. Please feel confident in making your purchase.